Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide when you:

• Create an account or register for a Service
• Fill out a contact form or send us an email
• Subscribe to a paid plan
• Communicate with our support team
• Participate in surveys or promotions

This information may include your name, email address, phone number, company name, billing information, and any other information you choose to provide.

1.2 Information Collected Automatically

When you use our Services, we automatically collect certain information about your device and usage, including:

• IP address and general location information
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring URLs
• Device identifiers

We use cookies and similar tracking technologies to collect this information. You can control cookie settings through your browser preferences.

1.3 Business Data You Enter Into Our Platforms

When you use our SaaS platforms, you may enter business data including customer information, appointment records, financial data, and other operational information. This data belongs to you. We process it only to provide the Services and do not use it for any other purpose.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process transactions and send related information
• Send administrative information, such as updates and security alerts
• Respond to your comments and questions
• Send marketing communications (with your consent where required)
• Monitor and analyze usage patterns to improve our Services
• Detect and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

3.1 Service Providers

We may share information with third-party vendors and service providers that perform services on our behalf, such as payment processing, data analytics, email delivery, hosting services, and customer service. These providers are contractually obligated to use your information only to provide services to us.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.3 Business Transfers

If SoftWorks Global is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Regular data backups

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide the Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you cancel your account, we will retain your data for 90 days to allow for account recovery, after which it will be permanently deleted. You may request immediate deletion by contacting us.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Portability: You may request a machine-readable copy of your data.
• Opt-out: You may opt out of marketing communications at any time by clicking "unsubscribe" in any marketing email or by contacting us.

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7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our Services. Cookies are small data files stored on your device. We use:

• Essential cookies: Required for the Services to function properly.
• Analytics cookies: Help us understand how visitors interact with our Services.
• Preference cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services.

8. Third-Party Links

Our Services may contain links to third-party websites and services, including the individual SaaS platforms in our ecosystem. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use.

9. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: