Refund Policy

1. Eligibility for Refunds

1.1 New Subscriptions — 30-Day Guarantee

You are eligible for a full refund if:

• You request a refund within 30 days of your initial subscription payment
• This is your first subscription to the specific platform (the guarantee applies once per platform per customer)
• Your account is in good standing and has not violated our Terms and Conditions

1.2 Renewals

For subscription renewals (monthly or annual), refunds are available under the following conditions:

• Monthly renewals: Refund requests submitted within 7 days of the renewal charge may be eligible for a prorated refund for the unused portion of the month.
• Annual renewals: Refund requests submitted within 30 days of the annual renewal charge are eligible for a prorated refund for the unused months remaining in the subscription period.

1.3 Cancellations After the Guarantee Period

After the 30-day guarantee period, cancellations will take effect at the end of the current billing period. No refunds will be issued for the remaining days in the current billing period, but you will retain access to the Services until the end of the period you have paid for.

2. Non-Refundable Items

The following are not eligible for refunds:

• Setup fees or onboarding fees (if applicable)
• Add-on services or one-time purchases
• Subscriptions that have been suspended or terminated due to violations of our Terms and Conditions
• Subscriptions where the refund guarantee has already been used for that platform
• Charges for usage overages beyond your plan limits

3. How to Request a Refund

To request a refund, please contact us using one of the following methods:

• Email: Send a refund request to by filling out our contact us form with the subject line "Refund Request — [Platform Name]"
• Contact Form: Use the contact form at softworksglobal.com/contact

Please include the following information in your refund request:

• Your full name and email address associated with your account
• The platform name you are requesting a refund for
• The date of the charge you are requesting a refund for
• The reason for your refund request (optional, but helpful for us to improve)

4. Refund Processing

Once we receive your refund request:

• We will review your request within 2 business days
• If approved, we will process the refund to your original payment method
• Refunds typically appear on your statement within 5-10 business days, depending on your bank or card issuer
• We will send you a confirmation email when the refund has been processed

5. Account Access After Refund

Upon processing a refund:

• For refunds under the 30-day guarantee: Your account will be cancelled and access to the Services will end immediately upon refund processing.
• For prorated refunds on renewals: Your account will be cancelled and access will end at the end of the period covered by the non-refunded portion of your payment.

You may export your data before your access ends. We will retain your data for 90 days after account cancellation.

6. Disputes and Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. We are committed to resolving any issues fairly and promptly. Initiating a chargeback without first contacting us may result in the permanent suspension of your account.

7. Special Circumstances

We understand that exceptional circumstances arise. If you have a situation not covered by this policy, please contact us. We review requests on a case-by-case basis and will do our best to find a fair resolution.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. The policy in effect at the time of your purchase will govern your refund eligibility.

9. Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us: